Your responsibilities
- handling of service requests as 2nd Line of support
- application and infrastructure monitoring
- ensuring that the continuity of service delivery (SLA) is maintained
- verifying reported incidents, prioritizing and coordinating the resolution of requests
- automation of IT service work and expansion of monitoring systems
We expect you to:
- proactive approach to problems and search for solutions
- teamwork skills and interpersonal skills
- analytical thinking skills
- express their observations precisely in speech and writing
- fluency in English
- knowledge of SQL
A valuable addition will be:
- experience in the financial or e-commerce industry
- knowledge in agile methodologies and/or DevOps approach
- familiarity with JIRA, Confluence, GitHub, Opsgenie, Jenkins, Graylog, Portainer, Zabbix, Grafana, RabbitMQ
- familiarity with Insomnia, SoapUI or other similar tools for using and testing with the APIs
- knowledge of software quality issues
- basic programming (PHP/JavaScript/Python/C#)
- knowledge of linux
It’s worth being with us, because
People are our greatest strength
- we have a close-knit team at work and after work. We go to the mountains together, run in Runmageddon, and have fun when we meet together in the city or at our office
- we celebrate birthdays and important events in the lives of our employees
- we appreciate the people who work with us
- we engage in charitable activities
We have a modern tech stack
- PHP 8, Symfony 4.4+, React.js, PostgreSQL, RabbitMQ, ElasticSearch, Redis, Docker, Docker Swarm, GitHub, Jenkins
- Our system is being developed all the time. 80% of our working time is spent on expanding our application
We invest in development
- we have a budget for internal, external and individual training
- we provide time for self-development
- we provide a company library
- it is our employees who influence the technology and tools they use
We provide comfortable working conditions
- we give the opportunity to work at different times of the day, from different places in the world
- we have MultiSport cards and medical care
- we have created an office where we have room to work in concentration, creative or relaxation
